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Home insurance management areas

273 Pages

French

PDF

Release :

2024-06-27

Benchmark of 17 web spaces and 15 mobile applications

AUTHOR

Florine RILET

Research Analyst

Welcome

Studies

Catalog

  • Analyze and compare the management spaces made available to home insurance policyholders among the main players in this market: insurers, bancassurance & neo-insurers.


  • Highlight the most common cross-functional and management functionalities, those that are most innovative and differentiating.


  • Analyze the online claim reporting process in detail: number of steps, questions, support/education, approved networks


  • Identify the players in the market who are stalling or, on the contrary, ahead of others.

Objectives of the study

I - TRANSVERSE FUNCTIONALITIES

  1. The home page • Updating personal data

  2. Dematerialization of documents

  3. Contact details

  4. Functionalities relating to an inclusive approach

II - MANAGEMENT FEATURES

  1. Information on the contract, coverage

  2. Statements/certificates

  3. Payment terms

  4. The move upmarket

III - CLAIM REPORTING PROCESS

  1. The different stages & questions depending on the type of disaster

  2. Supporting the insured throughout the journey

  3. Authorized repairer networks

  4. The methods of compensation put forward

IV - SERVICES AROUND THE HOME

  1. Services related to moving

  2. Prevention in housing

AN ANALYSIS FOR WEB SPACES & MOBILE APPLICATIONS

Companies analyzed

Study methodologies

Comportements et attentes
des assurés
vis-à-vis de leurs espaces clients

En savoir +

Comportement et attentes des français en matière de prévention habitation

En savoir +

Benchmark des espaces de gestion en épargne salariale et retraite collective

En savoir +

Benchmark des pratiques de vente d’assurances prévoyance individuelles en agence

En savoir +

Insurers:

  • ALLIANZ

  • AXA

  • GENERAL

  • GMF

  • GROUPAMA

  • MAAF

  • MACIF

  • MAIF

  • MMA

  • MATMUT

Bank insurers :

  • BPCE

  • AGRICULTURAL CREDIT

  • MUTUAL CREDIT

Neoinsurers and direct insurers:


  • DIRECT INSURANCE

  • LUKO

  • LOVYS

  • LEMONADE

  • ACHEEL

Method of collecting information

Recruitment of individual panelists with home insurance and management space

Information available

Capture of all Web Spaces and Mobile Applications carried out internally in January & February 2024

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Phone

09 72 11 74 59

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